The Cost of Hiring an IT Tech
If your company is at the point where you’re considering bringing on a full-time IT tech, congratulations! Having enough technology needs to fill this role means you’ve worked hard and made good decisions that have grown your business. Our best advice is don’t stop now!
Moving forward with hiring IT help requires a lot of analysis to avoid major consequences down the road. One of the biggest decisions whether you’ll hire someone directly or use a third-party MSP (Managed Service Provider). In this article, we’ll get into the specifics of both scenarios.
Why Do You Need an IT Tech at All?
In the past, “business people” and “tech people” were two different breeds. Over the years, the gap has slowly gotten smaller to the point that many people are tech-savvy enough to get by for the little things.
As your business has grown, though, you likely have needed to delegate many of your previous duties, like IT — even if you feel perfectly capable of handling them yourself. After all, when do you think was the last time Jeff Bezos packaged a shipment? Your IT needs have also likely grown much more complex.
If you don’t choose to delegate now, you fall into a major pitfall of leaving IT duties unassigned. In our current landscape, leaving an IT post open could be a death wish.
Cybercrime is on the rise, and the amount of damage each cyberattack could impose is ballooning. For example, in 2016, the average ransomware attacker demanded $522. In 2020, that average has increased to almost $84,000! Sadly, many of these attacks take place as a result of not having someone the wheel.
In addition, there’s the issue of efficiency and cost-effectiveness. Over time, being lax about your technology can mean your hardware and software are out of date. Which makes it harder for everyone to get their work done at a reasonable rate.
In addition, only replacing equipment when it’s broken, and not when it is functionally obsolete, can create big headaches. For example, part of – or your entire – workforce could be unable to do any work at all for a length of time. And that means lost revenue.
Setting Up an In-House IT Solution
So, let’s say you’re on board with having one or more people make up your IT team, and you make the decision to hire them directly. One certain benefit is that you can look through a collection of qualified candidates and pick just the right person, or people, that you want! But the other shoe drops when you realize what an investment that can be.
Just like any other employee, before you bring someone on, you have to consider all of the costs of hiring an IT Technician. For example, in the Central Florida area, the average salary of an IT Technician is about $50,000 per year. Alright, so you budget out $50,000 — then you’re all set, right? Here’s why that’s not exactly the case.
Where is this person going to work? Maybe you already have space for them, but these professionals require more expensive hardware and monitor setups. Additionally, you need to factor in the network diagnostic software plus any industry-specific software.
Since they’ll most likely be on call a lot, they’ll need a phone with a good plan so you can always reach them. And, if you have multiple office locations that may need a company car or at least some type of mileage or vehicle reimbursement and expense account.
Besides the expenses mentioned above, remember that this person is still an employee, so you have all the other general costs associated with that. This can include health/life insurance, employment taxes and social security, vacation time, sick time, 401K plus any bonuses or overtime pay they may rack up.
And what do you do if they leave? The implicit and explicit costs can be truly staggering when you take the time to add it all up.
Consider A Safer Option for IT Support
In the past, the above option was the only choice most employers had available to them. Based on the high costs associated with hiring an IT professional, it’s no surprise that companies have flocked to an alternative option: Managed Services Provider (MSP).
With an MSP, you have all the benefits of a full-time employee without the downsides.
They will be consistently available, knowledgeable in your network, and focused entirely on IT rather than other day job expectations.
Need assistance when it’s time for regular upgrades or maintenance? Want someone to redesign your entire IT infrastructure? Looking for someone to completely take over your IT operations, including telephone, so you can focus 100% on your core business? These are the sorts of services you can get from an MSP partner.
Even better, the price you sign in the contract is the price you know you have to pay month after month, unlike the many unknown costs of an employee. There are no HR issues to worry about and the work is on the shoulders of a company, not an individual.
If your company is at the point where you know you need dedicated IT personnel but are unsure about which direction you’d like to go, contact us today. We would be more than happy to review your needs and discuss the best options.